1. I'm sorry
2. I made a mistake
3. I now understand why what I did was wrong
4. I won't do it again
— Claire Hummel (@shoomlah) February 10, 2014
Not:
1. I'm sorry you were offended
2. I didn't mean it
3. I'm actually on your side
4. Why are you even angry about this
— Claire Hummel (@shoomlah) February 10, 2014
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